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Your Privacy, Our Priority: ASFF Road Assist & Vignette Services

Understanding how your data is handled is crucial. At ASFF Road Assist & Vignette Services GmbH, we are committed to safeguarding your privacy with full adherence to GDPR and Austrian data protection laws. This policy details our transparent practices and your unequivocal rights.

Abstract depiction of secure data flow, embodying digital privacy and protection
Ensuring your data's integrity and confidentiality at every turn.

Effective Date: 19 October 2023 | Version 1.0

ASFF Privacy Policy and Data Protection Commitment

At ASFF Road Assist & Vignette Services GmbH, your trust is paramount. This Privacy Policy outlines our dedicated approach to data protection, ensuring your personal information is handled with the utmost care and in full compliance with the General Data Protection Regulation (GDPR) and all relevant Austrian data protection laws (DSG).

Our commitment extends beyond mere legal obligation; it's a core principle of how we operate. We believe in complete transparency regarding the collection, use, and storage of your data, empowering you to make informed decisions.

  • Full GDPR compliance, aligning with the principles of privacy by design and default.
  • Adherence to strict Austrian data protection law standards.
  • Clearly defined procedures for data access, rectification, and erasure.

For any privacy-related inquiries or to exercise your data rights, please contact our Data Protection Officer at [email protected] or call +43 7242 219 870.

Data Collection and Processing Transparency

We collect only the data necessary to provide our essential roadside assistance and vignette support services effectively and securely. Your data is used to respond to your inquiries, dispatch assistance, and ensure smooth processing of digital vignette consultations.

  • Website Interaction Data: We utilize cookies, anonymous analytics (via Google Analytics, completely anonymized IP), and server logs to understand website usage and improve your experience. No personally identifiable information is collected through general browsing.
  • Service-Related Data: When you request roadside assistance, we collect necessary details such as your location, vehicle information, contact number, and nature of the emergency to ensure prompt and efficient service delivery.
  • Contact & Communication Data: Information provided through contact forms, emails, or phone calls is used solely for the purpose of communicating with you and fulfilling your requests.
  • Location Data: In emergency situations, your approximate location may be requested or inferred to dispatch the nearest assistance. This data is not stored long-term post-service unless required for legitimate business purposes or legal compliance.
  • Third-Party Integration: We limit data sharing with third parties (e.g., payment processors, towing partners) to the absolute minimum necessary for service provision, under strict data processing agreements fully compliant with GDPR. Your data is never sold or rented.
Illustrative diagram showing transparent data flow from user to ASFF secure server, with clear labels for each step of collection and processing.
Our commitment to transparent data handling practices.

Your Data Rights Under GDPR and Austrian Law

As a data subject, you have significant rights regarding your personal data. ASFF Road Assist & Vignette Services GmbH is dedicated to facilitating the exercise of these rights:

You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data and specific information about the processing.
You have the right to request the rectification of inaccurate personal data concerning you and to have incomplete personal data completed.
You have the right to request the erasure of personal data concerning you under certain conditions.
You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format.
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you without consent.

To exercise any of these rights, please submit a request to [email protected]. We will respond to your request within the legally required timeframe.

Data Security and Protection Measures

Protecting your data is fundamental. We implement robust technical and organizational measures to ensure the security of your personal data and to prevent unauthorized access, disclosure, alteration, or destruction.

Digital shield icon overlaid on a secure network representation, emphasizing data security and protection.
Our multi-layered approach to securing your information.
  • Technical Security: We utilize advanced encryption (SSL/TLS) for data in transit, secure servers, firewalls, and regular vulnerability scanning to protect against external threats.
  • Organizational Measures: Our staff undergoes regular data protection training, and access to personal data is strictly limited to personnel who require it for their job functions, based on the principle of least privilege.
  • Access Control: Strict identity and access management protocols ensure only authorized individuals can access sensitive systems and data.
  • Breach Notification: In the unlikely event of a data breach, we have clear protocols for rapid detection, containment, and notification to affected individuals and relevant authorities as required by GDPR and Austrian law.

We regularly audit our security practices and update our measures to adapt to evolving threats and maintain the highest level of data protection.