ASFF Terms of Service and Legal Disclosures
Review the comprehensive terms of service for ASFF Road Assist & Vignette Services GmbH. Our commitment to transparency dictates a clear outline of our service conditions, legal disclosures, and unwavering compliance with all relevant regulations, including Google Ads and Bing Ads guidelines. These terms are effective as of January 1, 2024, and apply to all services rendered and website interactions. Our operations are governed by Austrian law with jurisdiction in Wels, Upper Austria.
Important Disclaimer: ASFF Road Assist & Vignette Services GmbH operates independently and is not affiliated with ASFINAG or any government agency.
Service Scope and Operational Limitations
Our roadside assistance services prioritize your safety and swift resolution across Austria. However, it's crucial to understand the defined scope and limitations to ensure realistic expectations:
- Geographic Coverage: Our 24/7 roadside assistance extends across all accessible public roads within Austria. Certain remote, private, or impassable terrains may affect response times or service feasibility.
- Digital Vignette Guidance: We provide expert guidance and support for the purchase and activation of digital vignettes. Please note, we are an advisory and facilitation service, independent of the official ASFINAG system. Final vignette validity rests with the official registration through ASFINAG.
- Emergency Response Capabilities: While we strive for rapid response, severe weather conditions, road closures, or unavoidable traffic incidents may impact arrival times. We coordinate with local authorities where necessary.
- Equipment and Technical Limitations: Our technicians are equipped for standard passenger vehicles and light commercial vans. Specialized heavy vehicle recovery or specific highly custom vehicle repairs may require third-party specialists, which we will help coordinate.
Liability, Insurance, and Risk Allocation
ASFF Road Assist & Vignette Services GmbH is fully insured to cover our operational liabilities. Our professional liability policies are maintained to industry standards for roadside assistance services. Key aspects of liability and risk allocation include:
- Professional Liability: We carry comprehensive insurance for any direct damages caused by our negligence during service delivery.
- Customer Responsibility: Customers are responsible for ensuring vehicle accessibility and providing accurate information during service requests. Minor pre-existing conditions not disclosed may affect liability.
- Force Majeure: We are not liable for delays or failures in service due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war, strikes, or widespread infrastructure failures.
- Vehicle Damage: While every precaution is taken, ASFF is not responsible for pre-existing vehicle damage or indirect damages not directly caused by our service actions. We advise customers to inspect their vehicles post-service.
- Third-Party Coordination: In cases requiring third-party services (e.g., specialized towing, major mechanical repairs), ASFF acts as a coordinator. Any liability arising from the third-party's actions falls under their respective insurance and terms.
Payment Terms and Billing Procedures
Our payment terms are designed for clarity and convenience, reflecting the urgent nature of our services:
- Service Pricing: Pricing for emergency roadside assistance is provided upfront where possible, or based on a transparent rate structure communicated by our hotline. Digital vignette guidance fees are clearly stated prior to consultation.
- Payment Methods: We accept major credit/debit cards (Visa, MasterCard, American Express) and bank transfers for certain services. Cash payments are accepted on-site by our technicians.
- Billing Procedures: For emergency services, payment is typically due upon completion of the service. For digital vignette consultations and extended services, an invoice will be issued with specified payment terms.
- Dispute Resolution: Any billing discrepancies or disputes must be reported within 14 days of the invoice date. We are committed to resolving issues fairly and promptly through direct communication.
- Refunds: Refund requests are handled on a case-by-case basis. Service satisfaction is paramount, and qualified refund requests will be processed promptly, typically within 7-10 business days.
Website Usage and Digital Service Terms
By accessing and using the ASFF Road Assist website (asffjeu.top), you agree to these terms:
- Acceptable Use: The website is provided for informational and service request purposes only. Unauthorized use, data mining, or malicious activities are strictly prohibited.
- Digital Vignette Guidance Disclaimer: Information regarding digital vignettes is for guidance only. ASFF Road Assist is not the official issuer of vignettes, and we recommend verifying information directly with ASFINAG for official updates.
- Intellectual Property: All content, including text, graphics, logos, and images, is the property of ASFF Road Assist & Vignette Services GmbH and protected by copyright laws. Unauthorized reproduction or distribution is prohibited.
- User Accounts & Privacy: If user accounts are implemented, you are responsible for maintaining the confidentiality of your account information. Personal data handling is governed by our Privacy Policy.
- Online Advertising Compliance: This website is developed in full compliance with Google Ads and Bing Ads guidelines, ensuring transparency, accuracy, and adherence to all advertising policies. We do not engage in misleading practices or unauthorized representation.
For any questions regarding our terms of service or legal compliance, please do not hesitate to contact us directly.
